Terms & Conditions GoldenCity — Malaysia Platform User Guide

These Terms and Conditions ("Terms") constitute a valid and binding agreement between you ("Member" or "User") and GoldenCity ("Platform," "we," or "GoldenCity") governing your use of the goldencity.best website and all services offered through it.

By accessing, registering for, or using any part of the GoldenCity platform, you expressly agree to these Terms in their entirety. This agreement takes effect from the first date you access the platform, regardless of whether you have created an account.

GoldenCity reserves the right to amend these Terms from time to time. Any amendments take effect as soon as they are published on this platform. It is your responsibility to review the Terms periodically. Continued use of the platform following any amendment constitutes your acceptance of the updated terms.

To register for and use the GoldenCity platform, you must meet all of the following eligibility requirements at all times:

• You are at least 18 years old on the date of registration and throughout the entire period of platform use.
• You are an individual acting in your own personal capacity, and not as an agent, representative, or on behalf of any other entity.
• You have full legal capacity to enter into a binding agreement under Malaysian law.
• You are not on the list of individuals barred from using the GoldenCity platform due to previous terms violations.
• You are using your own legally obtained personal funds for all transactions on GoldenCity.
• You are not registering on behalf of or for any other individual.

GoldenCity reserves the right to request verification documents at any time to confirm a member's eligibility. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended until verification is complete.

Should GoldenCity determine at any stage that a member does not meet the eligibility requirements above, GoldenCity reserves the right to terminate that account immediately and forfeit any balance or winnings that have not yet been withdrawn.

Each individual is only permitted to register one account only at GoldenCity. This is a non-negotiable rule. Registering more than one account per individual — whether using a different name, email address, phone number, or payment method — constitutes a serious breach of terms.

During registration, you are required to provide complete, accurate, and up-to-date information, including:

• Full name as shown on your identity card or passport
• An active email address that belongs to you
• An active Malaysian phone number
• Exact date of birth

GoldenCity reserves the right to decline any registration without providing a reason. GoldenCity also reserves the right to request additional identity verification at any time, particularly before processing a first-time withdrawal or when the monitoring system flags activity requiring further review.

You are solely responsible for keeping your account login credentials confidential. Any activity that occurs under your account is considered your own. If you suspect unauthorised access to your account, contact GoldenCity support immediately via live chat or email at support@goldencity.best.

GoldenCity supports the following local Malaysian payment methods for deposits and withdrawals:

Deposit Limit: The minimum deposit is RM 20 per transaction. There is no standard maximum deposit limit, though transactions above certain amounts may require additional verification in accordance with GoldenCity's security procedures.

Withdrawal Limit: The minimum withdrawal amount is RM 50 per transaction. Withdrawals may only be made to the same account or e-wallet used for the original deposit — this is a security measure to prevent fraud and money laundering.

Bonus Withdrawal: Balances that include an active bonus with an incomplete rollover cannot be withdrawn until the rollover conditions are fully met. Any attempt to withdraw such a balance before the rollover is complete will be automatically declined by the system.

GoldenCity does not charge any processing fees on standard deposits or withdrawals. However, your payment provider may impose separate charges — please review your provider's own terms.

GoldenCity reserves the right to place on hold or reject any withdrawal request that is pending a security review or account investigation. In such cases, the member will be informed and the withdrawal will be processed once the investigation is concluded.

GoldenCity offers a wide range of promotions to its members, including welcome bonuses, weekly cashback, daily reload bonuses, and seasonal promotions. All promotions are subject to specific terms and conditions stated on the Promotions. The general terms applicable to all GoldenCity promotions are as follows:

• Each member is only permitted to have one active bonus at any one time.
• Bonuses must be claimed within the specified validity period — expired bonuses will not be re-credited.
• Terms rollover must be met in full before any bonus balance or winnings derived from it can be withdrawn as cash.
• Bets placed at odds below 1.50 (for sports) will not count, or will only partially count, toward the rollover — specific terms are stated for each promotion.
• While a bonus is active, a maximum bet limit applies to each individual bet. Placing bets above this limit during an active bonus may result in the bonus being voided.
• GoldenCity reserves the right to withdraw, cancel, or modify any promotion at any time without prior notice in the event of misuse or fraud.
• Bonuses cannot be transferred between accounts or converted directly to cash without first satisfying the rollover requirements.

Any attempt to manipulate GoldenCity's bonus system — including the use of multiple accounts, coordination across several accounts, or any other method intended to exploit promotions unlawfully — will be treated as fraud and will result in account closure and forfeiture of all balances.

GoldenCity's Sports Betting section covers the Malaysia Super League, EPL, La Liga, Bundesliga, BWF badminton, IPL cricket, MPL esports, and much more. The general rules applicable to all Sports Betting are as follows:

• Accepted bets: All bets confirmed by the GoldenCity system are final and cannot be voided after confirmation, except in specific circumstances such as match cancellations or exceptional situations as declared by GoldenCity.
• Match cancellation: If a match is cancelled before it begins or is not completed within the specified timeframe, all bets related to that match will be voided and stakes returned to the member's account balance.
• Odds error: GoldenCity reserves the right to void bets accepted at odds that differ significantly from market odds due to a technical error. Affected members will be notified and the stake will be refunded.
• In-play betting: Bets placed while a match is in progress (in-play) are accepted at the odds displayed at the time of placement. Any system delay does not entitle a member to claim different odds.
• Betting limits: GoldenCity reserves the right to set maximum betting limits for any market, match, or individual account at any time.

For Asian Handicap, Over/Under, and other specialised markets — specific rules apply and are available under the "Game Rules" section on the GoldenCity platform. Please review the relevant rules before placing bets in these markets.

GoldenCity's Live Casino features over 200 tables including baccarat, roulette, blackjack, sic bo, and dragon tiger — all streamed live with professional dealers. Slots and digital games are also available. General rules for the casino section:

• All casino games use a certified Random Number Generator (RNG) that is independently audited to ensure fair and unpredictable outcomes.
• Game-specific rules (e.g. hit/stand rules in blackjack, payout structures in baccarat) are displayed within the game interface itself. It is the member's responsibility to understand the rules of any game before playing.
• In the event of a technical disruption during a live casino session that causes a disconnection before a round is completed, the valid outcome will be determined based on GoldenCity's server records — not the records on the player's device.
• Casino winnings derived from an active bonus are subject to the same rollover requirements as outlined in Section 5.
• GoldenCity reserves the right to restrict or terminate a member's access to specific tables for operational reasons without being required to provide an explanation.

The following activities are strictly prohibited on GoldenCity and may result in immediate account closure and legal action where applicable:

• Registering more than one account or assisting another individual to register using false information.
• Money laundering — using the GoldenCity platform to transfer or conceal funds obtained through illegal means.
• Bonus fraud (bonus abuse) — using methods intended to unlawfully exploit GoldenCity's promotions system, including coordinating across multiple accounts to manipulate outcomes.
• Use of unauthorised software — using any bot, automation software, artificial algorithm, or other tool intended to gain an unfair advantage in any game or bet.
• System hacking or interference — any attempt to access GoldenCity's systems without authorisation, manipulate the platform's code, or disrupt the normal operation of the platform.
• Selling or transferring your account — GoldenCity accounts are personal and may not be sold, lent, or transferred to any other party.
• Using the platform for criminal purposes including fraud, identity theft, or other unlawful activities.
• Misuse of customer support channels in a manner that is abusive, threatening, or constitutes harassment.

GoldenCity operates an automated monitoring system running 24 hours a day to detect suspicious behaviour. Any activity found to be in breach of these terms will be dealt with promptly, and GoldenCity reserves the right to report criminal activity to the relevant authorities.

Closure at the member's request: Members may request closure of their GoldenCity account at any time by contacting customer support. Prior to closure, any available real-money balance (excluding bonuses) will be processed for withdrawal to the registered payment method, subject to any rollover conditions that may still be active.

Closure initiated by GoldenCity: GoldenCity reserves the right to suspend or close any account without prior notice in the following situations:

• Violation of any part of these Terms & Conditions
• Registering false or inaccurate information
• Identity verification failed or not completed within the required timeframe
• Suspicious or potentially fraudulent activity
• Requests from authorities or law enforcement agencies
• Found to be using the platform from a restricted country or region

If an account is closed due to a terms violation, GoldenCity reserves the right to forfeit all balances, bonuses, and winnings in that account without any compensation or further explanation to the member.

Voluntary break (self-exclusion): As part of GoldenCity's commitment to responsible gambling, members may request a temporary break or permanent account closure for personal reasons. For more information, refer to the Responsible Gambling us.

GoldenCity provides the platform on an "as is" basis and makes no representations or warranties, express or implied, regarding the accuracy, reliability, or uninterrupted availability of the platform at all times.

To the extent permitted by Malaysian law, GoldenCity shall not be liable for:

• Any financial losses incurred through betting or playing on the GoldenCity platform — including losses from casino games or Sports Betting.
• Service disruptions or outages caused by factors beyond GoldenCity's control, including internet disruptions, third-party server failures, natural disasters, or other force majeure events.
• Losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.
• Inaccuracies in content found on GoldenCity's tips pages, guides, or articles — such content is provided for general informational purposes only and does not constitute financial advice.

GoldenCity's maximum liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

GoldenCity takes the privacy of all its members seriously. How we collect, use, store, and protect your personal data is outlined in detail in Privacy Policy ours, which forms part of the overall agreement between you and GoldenCity.

In summary, GoldenCity's data protection principles are:

• All personal data is protected with 256-bit SSL encryption.
• Your data will not be shared with any third party without your explicit consent, except where required by law or regulatory directive.
• You have the right to request a copy of the personal data held by GoldenCity, to request correction of any inaccurate data, and under certain circumstances to request its deletion.
• GoldenCity retains transaction records and account activity for a defined period in accordance with legal and security requirements.

For any enquiries regarding your personal data, contact us at support@goldencity.best and include "Data Privacy Enquiry" in the subject line of your message.

These Terms & Conditions are governed by the applicable laws. Any dispute arising from or in connection with these Terms, the GoldenCity platform, or the services offered shall first be referred to GoldenCity's internal resolution process.

Complaints process: If you have a complaint regarding any aspect of GoldenCity's services, you are encouraged to:

1. Contact GoldenCity customer support via live chat or email at support@goldencity.best with your full complaint details.
2. The GoldenCity team will investigate all complaints and respond within 5 business days.
3. If you are not satisfied with the resolution provided, you may request a review by a higher level of management through the same channel.

GoldenCity is committed to resolving all valid complaints in a fair, transparent, and timely manner. We take every piece of member feedback seriously, as it helps us continually improve the quality of our service.

Continued use of the GoldenCity platform after reading these Terms constitutes your full acceptance of all provisions contained herein. Should any provision of these Terms be found invalid or unenforceable, it will be reinterpreted to the minimum extent necessary to give it effect, while the remainder of the Terms continues in full force.