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Privacy Policy GoldenCity — A Data Protection Commitment to Malaysian Members

GoldenCity takes every member's privacy extremely seriously. This document clearly explains how we collect, use, store, and protect your personal data — so you can use our platform with complete confidence that your information is always secure.

Updated: January 2026
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Our Privacy Principles

GoldenCity's Six Data Protection Commitments

This is the foundation of how GoldenCity manages the personal data of every member in Malaysia.

Bank-Grade Encryption
All data transmitted between your device and GoldenCity's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB. This means your personal information, transaction details, and gaming history cannot be read by any third party, even if the communication is intercepted.
No Unauthorised Data Sharing
GoldenCity does not sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data is only shared in very limited circumstances — when required by law, for legitimate payment processing purposes, or when you have given us your explicit consent to do so.
Data Collection Minimisation
GoldenCity collects only the data genuinely necessary to provide our services — nothing more, nothing less. We do not collect information that is irrelevant to platform operations or that lacks a clear and legitimate purpose. This data minimization principle ensures your data footprint within GoldenCity's systems is kept as small as reasonably possible.
Right to Access & Data Correction
You have the right to request a copy of the personal data GoldenCity holds about you at any time. If you find any information that is inaccurate or out of date, you have the right to request a correction and we will process that request within a reasonable timeframe. This is a fundamental right we fully respect.
Responsible Data Retention
GoldenCity retains members' personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law. Once data is no longer necessary, it is deleted or anonymised in accordance with GoldenCity's internal procedures, which comply with industry best practices.
Data Breach Notification
In the event of a data security breach affecting members' personal information, GoldenCity is committed to notifying affected members within a reasonable timeframe via their registered email. We will explain the nature of the breach, the data that may have been affected, and the steps taken to contain and remediate the situation.
Contents

Note: This Privacy Policy applies in conjunction with Terms & Conditions and Responsible Gaming Policy GoldenCity. By using the GoldenCity platform, you agree to the terms set out in all of these documents.

1

Introduction

GoldenCity ("we," "the platform," or "GoldenCity") operates under the domain goldencity.best and provides online betting services to users in Malaysia. We understand that privacy is more than a legal obligation — it is the foundation of the trust built between GoldenCity and each of our members.

This Privacy Policy clearly and transparently explains how GoldenCity collects, uses, stores, protects, and — in limited circumstances — shares the personal data you provide to us when registering and using the GoldenCity platform.

This document is written in plain English to ensure it is easy to understand for our Malaysian users. We have intentionally avoided overly technical legal language so that every member can clearly understand their rights and the protections available to them. If any section is unclear, you are always welcome to contact the GoldenCity team for further clarification.

By registering an account or using any GoldenCity service, you confirm that you have read and agree to this Privacy Policy in its entirety. If you do not agree, please do not use the GoldenCity platform.

2

Personal Data We Collect

GoldenCity collects personal data from you through several different methods. Below is a detailed explanation of the types of data we collect and how they are obtained:

Data you provide directly:

  • Registration information: Full name, email address, Malaysian phone number, date of birth, and the password you chose when registering your GoldenCity account.
  • Identity verification documents: A copy of your identity card (MyKad) or passport requested during the KYC (Know Your Customer) process — required before your first withdrawal or when the system identifies a need for further verification.
  • Payment information: Details of payment methods used for deposits and withdrawals — including digital wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or DuitNow and FPX information. We do not store full bank card numbers — payments are processed through registered third-party payment providers.
  • Communication information: The content of messages you send to the GoldenCity support team via live chat, email, or other communication channels.

Automatically collected data:

  • Technical data: IP address, browser type, device operating system, screen resolution, and other device information collected each time you access the GoldenCity platform.
  • Usage data: Pages visited, session duration, click and navigation patterns, games played, and in-platform actions recorded for analytics and security purposes.
  • Transaction data: A complete history of all deposits, withdrawals, bets, and winnings in your GoldenCity account — including dates, times, amounts, and the payment methods used.
  • Cookie data: Information stored via cookies and tracking technologies as further described in Section 6.
Data Category Example Primary Purpose
IdentityName, date of birth, MyKadMember verification & fraud prevention
ContactEmail, phone numberCommunications & account notifications
FinancialDeposit and withdrawal historyTransaction processing & compliance
TechnicalIP address, device typeSecurity & fraud detection
UsageGames played, sessionPlatform improvement & user experience
CommunicationsCustomer support recordsService records & issue resolution
3

How GoldenCity Uses Your Data

GoldenCity uses collected personal data solely for legitimate purposes directly related to delivering our services. Below is a detailed explanation of each data use purpose:

Primary Purpose
Service Provision & Management

Your data is used to create and manage your GoldenCity account, process deposits and withdrawals via your chosen Malaysian payment method (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX), record and settle bets, and provide access to all games and platform features.

Security
Identity Verification & Fraud Prevention

Technical data and identity information are used to verify that each member is a real individual who meets GoldenCity's eligibility requirements, detect suspicious or unusual activity, prevent money laundering, and ensure only one account exists per person. This protects all GoldenCity members from misuse.

Communications
Notifications & Customer Support

Your email address and phone number are used to send important account notifications (transaction confirmations, security alerts, terms updates), respond to customer support inquiries, and keep you informed about relevant promotions. You can manage your marketing communication preferences in your GoldenCity account settings.

Improvements
Analytics & Platform Improvement

Anonymised or aggregated usage data is used to understand how members use the GoldenCity platform, identify areas for improvement, test new features, and maintain a high level of technical performance. Individual data is not used for these purposes — we rely solely on aggregated, non-identifiable data.

Compliance
Legal & Regulatory Requirements

GoldenCity retains certain records as required by applicable laws and regulations, including financial transaction records for a prescribed period. This data is also used to comply with any court orders or requests from legitimate authorities in relation to criminal investigations.

4

Data Sharing with Third Parties

GoldenCity does not sell members' personal data to any party. We only share data in the following situations, and in each case, only the minimum necessary information is shared:

  • Payment service providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u / CIMB Clicks), the required transaction information is shared with the respective provider solely for the purpose of processing the payment. Each of these providers has their own privacy policy governing the use of that data.
  • Game providers: Minimal technical data required to identify your gaming session is shared with live casino game providers such as Evolution Gaming and Pragmatic Play to enable smooth and secure game delivery. Your full identity information is not shared with these providers.
  • Legal authorities: GoldenCity may disclose personal data when required by law, court order, or a lawful request from a law enforcement authority. In such circumstances, GoldenCity will disclose only the minimum information necessary and, where permitted, will notify the member concerned.
  • Business transfer: Should GoldenCity be involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. Members will be notified in advance via their registered email before any transfer takes place, and will be given the option to close their account if they do not agree.

One Thing to Keep in Mind: GoldenCity will never ask for your account password via email, live chat, or any other communication channel. If you receive such a request, it is a fraudulent attempt. Contact GoldenCity support immediately to report it.

5

Data Security

GoldenCity invests seriously in security infrastructure to protect the personal data of all members. The following are the security layers we employ:

256-bit SSL Encryption
All communication between your browser or app and GoldenCity's servers is encrypted using TLS 1.3 protocol with a 256-bit key length. This is the highest commercially available encryption standard available today and is used by major financial institutions worldwide, including in Malaysia.
Two-Factor Authentication (2FA)
GoldenCity offers two-factor authentication for all member accounts. With 2FA enabled, logging in requires not only your password but also a one-time verification code sent to your registered Malaysian phone number. We strongly encourage all members to activate 2FA in their account settings.
24/7 Threat Monitoring
GoldenCity's security team operates an automated monitoring system that runs 24 hours a day, seven days a week. The system detects unusual access patterns, repeated failed login attempts, suspicious transaction activity, and other security threats — then takes immediate action to protect any affected accounts.
Secure Servers & Data Backup
GoldenCity members' personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict physical access controls. Data backups are performed regularly to ensure rapid recovery in the event of an unexpected system failure.
Internal Access Controls
Access to GoldenCity members' personal data within our organisation is restricted to staff who genuinely require it to perform their duties. All access to member records is logged and monitored. GoldenCity staff are bound by strict confidentiality agreements and ongoing security awareness training.

While GoldenCity takes all reasonable steps to protect your data, no security system can be guaranteed 100% foolproof. We encourage members to also play an active role in securing their own accounts — use a strong and unique password, enable 2FA, and never share your login credentials with anyone.

6

Cookies & Tracking Technologies

GoldenCity uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Below is an explanation of the types of cookies we use:

  • Essential Cookies: Required for core platform functionality — including maintaining your login session, remembering language preferences, and ensuring security features work correctly. These cookies cannot be disabled without fundamentally affecting how the GoldenCity platform operates.
  • Performance Cookies: Collects information about how members use the platform — which pages are visited most frequently, how long each session lasts, and any error messages encountered. This information is used solely to improve the performance and usability of the GoldenCity platform. The data is aggregated and cannot be used to identify individual users.
  • Functional Cookies: Allows the GoldenCity platform to remember the preferences you have set — such as favorite games, display settings, or other account preferences. These cookies enhance your personalized experience on the platform without storing any sensitive personal information.
  • Analytics Cookies: Used to analyze general platform usage patterns, helping us understand how members interact with GoldenCity's features. This data guides us in making better decisions about platform improvements.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect your experience on the GoldenCity platform or prevent some features from functioning correctly.

GoldenCity does not use third-party cookies for targeted marketing or advertising purposes. We do not track your activity outside the GoldenCity platform for advertising purposes.

7

Your Rights Regarding Personal Data

As a GoldenCity member, you have important rights regarding your personal data. GoldenCity is committed to making it easy for you to exercise these rights without any unreasonable barriers.

Your Rights

GoldenCity Members' Personal Data Rights

GoldenCity recognizes and upholds the following rights for every registered member on our platform.

Right to Access
You have the right to request a copy of the personal data GoldenCity holds about you. We will provide this information in a readable format within 14 business days of receiving your request.
Right to Rectification
If any personal data we hold is inaccurate, incomplete, or out of date, you may request a correction. GoldenCity will process correction requests within a reasonable timeframe once identity verification is complete.
Right to Erasure
Under certain circumstances, you may request deletion of your personal data from GoldenCity's systems. Such requests will be processed subject to legally mandated data retention requirements — certain financial transaction records may need to be retained for a specified period.
Right to Restrict Processing
You may request that GoldenCity restrict the processing of your personal data in certain situations — for example, if you dispute the accuracy of the data, or if you object to a particular purpose for which it is being processed.
Data Portability Right
You may request that GoldenCity provide your personal data in a structured, machine-readable format. This allows you to transfer your data to another platform should you choose to do so.
Right to Object
You may object to the processing of your personal data for specific purposes such as direct marketing. Once an objection is received, GoldenCity will cease such processing unless there are compelling legal grounds to continue.

To exercise any of the rights above, send your request by email to support@goldencity.best with the subject line "Data Rights Request". We may require identity verification before processing your request.

8

Children's Data Protection

GoldenCity is an online betting platform intended solely for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

GoldenCity's registration process requires verification that the applicant is at least 18 years of age. If we discover or suspect that data has been collected from someone under the age of 18, we will immediately take the following steps:

  • Suspending the relevant account immediately while an investigation is carried out.
  • Deleting all personal data associated with the account once the investigation is complete.
  • Freezing and returning any available financial balance in the account in accordance with the relevant procedures.

If you become aware that someone under the age of 18 has registered a GoldenCity account, please contact us immediately at support@goldencity.best so we can take the necessary action.

9

Amendments to This Privacy Policy

GoldenCity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, technological developments, or changes to the services we offer.

When material amendments are made to this Privacy Policy, GoldenCity will:

  • Updating the "Updated" date displayed at the top of this page.
  • Sending email notifications to all registered members whose email addresses have been verified.
  • For highly significant amendments, displaying a prominent notice on the GoldenCity platform when members log in.

Continued use of the GoldenCity platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact the GoldenCity team to discuss your options, including account closure if you wish.

We encourage you to review this Privacy Policy page periodically to stay up to date on how GoldenCity protects your personal data. The latest version of our Privacy Policy is always accessible at goldencity.best/privacy-policy.

10

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how GoldenCity manages your personal data, our team is ready to assist through the following channels:

  • Email: Send a message to support@goldencity.best with the subject line "Data Privacy Enquiry" to ensure it reaches the right team. Expect a response within four to six hours on business days.
  • Live Chat: For general privacy enquiries, GoldenCity's customer support team is available via the platform's live chat, which operates 24 hours a day. For more complex or sensitive matters relating to personal data, using the email channel is more appropriate.

GoldenCity is committed to responding to all privacy-related inquiries seriously and within a reasonable timeframe. We view every inquiry as an opportunity to improve our privacy practices and strengthen members' trust in the GoldenCity platform.

Thank you for taking the time to read GoldenCity's Privacy Policy. Your trust is something we take seriously, and we are committed to upholding the highest data protection standards for the benefit of all GoldenCity members in Malaysia.

This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy GoldenCity. Together, these documents form the complete agreement framework between you and GoldenCity.

Your Data is Safe with GoldenCity

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Summary of GoldenCity's Privacy Commitments

GoldenCity does not sell your data. We do not share personal information without your consent. All transactions are protected by 256-bit SSL encryption. Your data is retained only for as long as necessary. For further enquiries please refer to Terms & Conditions or contact us at support@goldencity.best.

Frequently Asked Questions

FAQ — GoldenCity Privacy Policy

No. GoldenCity does not sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data is shared only in very limited circumstances — to process payments through your chosen provider (such as Touch 'n Go eWallet, GrabPay, or FPX), when required by law, or when you have given your explicit consent. This is a commitment we do not compromise on.

GoldenCity does not store your full bank account or card numbers in our systems. All payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed directly through each payment provider's own systems using their respective security infrastructure. GoldenCity only receives confirmation that a payment was successful — not your full financial details. All transaction communications are protected by 256-bit SSL encryption.

Yes, you may request deletion of your personal data by contacting GoldenCity at support@goldencity.best. However, please note that certain categories of data are legally required to be retained for a specified period — particularly financial transaction records. Such data cannot be deleted before the legally mandated retention period expires, regardless of member requests. We will clearly inform you which data can be deleted and which must be retained, along with the reasons why.

When you close your GoldenCity account, personal data that is no longer needed will be deleted or anonymized within a reasonable period following closure. However, financial transaction records and certain account information may be retained for the period required under applicable law. You may contact the GoldenCity team for more details about what specific data is retained and for how long after your account is closed.

Send your request by email to support@goldencity.best with the subject line "Data Access Request". Include your full name and GoldenCity account number in the message. We may require additional identity verification before processing this request to ensure information is provided only to the legitimate account holder. GoldenCity will process your request and provide the relevant data within 14 business days from the date the request is received and identity verification is completed.

GoldenCity uses your usage data (such as games you play frequently or sports markets you follow) to personalise promotional recommendations within the platform — for example, displaying cashback offers relevant to your favourite game type. This is intended to make your GoldenCity experience more relevant. However, GoldenCity does not share your data with external advertisers for targeted advertising outside our platform. You can manage your marketing notification preferences in your account settings.
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Your Privacy Protected. Your Platform Secured.

GoldenCity protects every member's personal data with bank-grade encryption, a strict no data-sharing policy, and 24/7 customer support. Register today and join over 320,000 Malaysian players who game safely and responsibly.

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